jcide login error through proxy

[piusott]

Hi All,
I'm having problems logging in to JCIDE. I'd registered (under the name "piusott") but when I try to log in, the application hangs for a few seconds and them comes back with a "Login Error". I am almost certain that is because our network here uses a proxy that requires username/password authentication. Is there a way to configure the proxy settings to supply these before logging in?
cheers,
Pius

[product]

Hi Pius,

Would you please confirm whether you can visit https://www.javacardos.com/ under this proxy configuration?

[piusott]

Hi All,

Yes, using a web browser, with proxy user name and password supplied, I can browse to https://www.javacardos.com/ without any problems.

thanks,
Pius

[product]

Hi,

Sorry for the late reply.
It seems that JCIDE isn't allowed to access network. You may need to add JCIDE to the list of allowed programs in a firewall.
I mean, add JCIDE in a new firewall outbound rule.

If there is still any problem with JCIDE, please let us know.
We will help you until JCIDE can work well.Thanks.

[piusott]

Hi All,

The firewall is not the problem, there is no outgoing firewall block. The issue is that our network proxy requires username and password authentication and there is nowhere (that I can see) in JCIDE that allows you to enter your proxy credentials. Even using the configured default system proxy there is still a requirement to supply the username and password.

cheers,
Pius

[product]

Hi,

We are so sorry that there is no place to enter the proxy credentials in JCIDE.

According to your issue, we will consider to add this function in the next version of JCIDE.

Sorry for any inconvenience caused.

BR&thanks

[piusott]

Hi All,

Thanks for the reply. Is there a way to bypass this? At the moment I can't use JCIDE at all because it requires me to register or it won't start. There is a "Register off-line now" option there which requires a registration code. Where would I receive that registration code from?

cheers,
Pius

[product]

Hi All,

Thanks for the reply. Is there a way to bypass this? At the moment I can't use JCIDE at all because it requires me to register or it won't start. There is a "Register off-line now" option there which requires a registration code. Where would I receive that registration code from?

cheers,
Pius

Hi,

We have submited your problem to our administrator, who will contact you to solve you problem ASAP.

BR&thanks